FAQs

Flight Offer

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Why isn't the AUA code working?

Hotel Booking

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How can I make a booking for a group?
How can I change my existing hotel booking?
Why does the hotel has no information about my booking?
Until when can I cancel my hotel booking free of charge?

Invitation Letter

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Do I need an Invitation Letter?
How can I request an Invitation Letter?
Can I request an Invitation Letter for my Accompanying Person(s)?

Registration

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The login is not working. What could be the reason?
Is group registration possible?
What is included in the registration fee?
Do I have to register for free of charge events?
I accidentally chose "bank transfer" instead of "credit card payment". Can I still pay by credit card online?
How can I cange my existing registration?
How can I cancel my existing registration?

Venue

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Where can I park my car?
Is free WLAN available at the venue?
Where's the nearest ATM?
Can I drink the tap water?